Overview Grainger helps customers save time and money by providing them the right products to keep their facilities up and running. Grainger's customers are 1.8 million businesses and institutions in 153 countries. While each customer has a unique facility to operate and a different problem to solve, our customers all share the same requirement: when they need one of Grainger's products, they often need it right away. With more than 18,000 knowledgeable employees, the Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. With 2008 sales of $6.9 billion, Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list. Products Grainger works with more than 3,000 suppliers to provide customers with access to more than 900,000 products from categories including: Customers Grainger's diverse customer base is comprised of facilities maintenance professionals from businesses and institutions of all sizes. - Government customers include government offices, schools and correctional institutions on the state and local levels and office buildings, military installations and the U.S. Postal Service.
- Heavy manufacturing customers are usually involved in petro/chemicals, lumber, primary metals and rubber industries.
- Light manufacturing includes furniture and appliance makers, food and beverage processing plants and pharmaceutical companies.
- Retail/Wholesale customers include grocery stores, restaurants and local gas stations.
- Contractor customers include contracting firms involved in maintaining and repairing existing facilities.
- Reseller customers offer Grainger products to customers in different markets.
- Commercial customers include fleet vehicle maintenance, asset management and cleaning.
Multiple Channels Branch Network - With more than 600 branches – 430+ in the U.S.-- customers can go to their local Grainger location to pick up their order the same day or have it shipped directly to them. Knowledgeable customer service associates at branches nationwide also assist customers via telephone and fax. The Grainger Catalog -
An icon in the industry for more than 80 years, the 2009 catalog offers customers a resource with more than 240,000 facilities maintenance products. Grainger.com - Grainger's e-commerce solution - offers customers the ability to order more than 300,000 products online and have them shipped directly to them or pick them up at one of our 430+ U.S. locations. Grainger.com was the first transaction capable web site in the industry and achieved $1.5 billion in eCommerce annual sales in 2008. Key Initiatives Product Line Expansion - in 2006, Grainger began introducing a broader and deeper product offering that has continued to help us better serve customers across more unplanned purchasing situations. Business Segments United States- Grainger is the leading broad line supplier of facilities maintenance products serving businesses and institutions in North America.
- Specialty Brands are leading business-to-business direct marketers of safety and other industrial products in the U.S. and Canada, helping customers save time and money.
Canada- Acklands-Grainger is Canada’s largest leading broad line distributor of industrial, safety and fastener products.
- The company serves approximately 43,000 customers across Canada through 154 branches, five distribution centers, a French and English language catalog and on acklandsgrainger.com.
Other- While not considered a business segment, Grainger has operating units in Mexico, India, Puerto Rico, China, and Panama.
- Grainger, S.A. de CV is a leading supplier of facilities maintenance products to businesses and institutions across Mexico. The company serves approximately 35,000 customers through 22 branches, a distribution center, a Spanish language catalog and on grainger.com.mx.
- Grainger acquired Asia Pacific Brands India Private Limited in June 2009.
- Grainger established a physical presence in China, Gu An Jie, in 2006. The company currently serves customers through a 126,000 square-foot branch and distribution center in Shanghai, a Chinese language print catalog and on grainger.com.cn.
Grainger Management - Chairman, President and Chief Executive Officer
James
T. Ryan
- Senior Vice President and Chief Financial Officer
Ronald L. Jadin
- Senior Vice President; President, Grainger U.S.
Michael A. Pulick
- Senior Vice President; President, Grainger International
Court Carruthers
Headquarters Grainger's corporate headquarters is located in Lake Forest, Ill.
The company trades on the New York Stock Exchange and the Chicago Stock Exchange under the ticker symbol GWW.
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